Frequently Asked Questions (FAQ)
Click on the questions to view the answers.
During your first visit you can expect the following:
- Arrive at your appointment with your paperwork completed (you can download it from our website).
- You will provide us with your prescription for physical therapy (if you have one).
- We will copy your insurance card.
- You will be seen for the initial evaluation by Dr. Gentry.
- Dr. Gentry will discuss the following:
- Your medical history.
- Your current problems/complaints.
- Pain intensity, what aggravates and eases the problem.
- How this is impacting your daily activities or your functional limitations.
- Your goals with treatment.
- Medications, tests, and procedures related to your health.
- Dr. Gentry will then perform the objective evaluation which may include some of the following:
- Palpation - touching around the area of the pain/problem. This is done to check for the presence of tenderness, swelling, soft tissue integrity, tissue temperature, inflammation, etc.
- Range of Motion (ROM) - Dr. Gentry will move the joint(s) to check for the quality of movement and any restrictions.
- Muscle Testing - Dr. Gentry may check for strength and the quality of the muscle contraction. Pain and weakness may be noted. Often the muscle strength is graded. This is also part of a neurological screening.
- Neurological Screening - Dr. Gentry may check to see how the nerves are communicating with the muscles, sensing touch, pain, vibration, or temperature. Reflexes may be assessed as well.
- Special Tests - Dr. Gentry may perform special tests to confirm/rule out the presence of additional problems.
- Posture Assessment - the positions of joints relative to ideal and each other may be assessed.
Dr. Gentry will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient's input. This includes how many times you should see Dr. Gentry per week, how many weeks you will need treatment, home programs, patient education, short-term/long-term goals, and what is expected after discharge from therapy/treatment. This plan is created with input from you and Dr. Gentry.
Make sure you bring your physical therapy referral (if provided to you by your doctor) and your payment information. If your insurance is covering the cost of treatment, bring your insurance card. If you are covered by Workers' Compensation, bring your claim number and your case manager's contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.
This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc. You will be re-evaluated every 3 weeks. Dr Gentry will make recommendations.
More than half of all Americans are suffering from pain. Whether it is a recent episode or chronic, an ABC News/Stanford study revealed that pain in America is a serious problem. However, many do not even know that physical therapists are well equipped to not only treat pain but also its source.
Physical therapists/chiropractor are experts at treating movement and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists/chiropractor can help correct the disorder and relieve the pain.
Dr Gentry will see you each and every visit.
Billing for services is similar to what happens at your doctor's office. When you are seen for treatment, the following occurs:
- We bill your insurance company, Workers' Comp, or charges you based on Common Procedure Terminology (CPT) codes.
- Those codes are transferred to a billing form that is either mailed or electronically communicated to the payer.
- The payer processes this information and makes payments according to an agreed upon fee schedule.
- An Explanation of Benefits (EOB) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient.
- The patient is expected to make the payment on the balance if any.
It is important to understand that there are many small steps (beyond the outline provided above) within the process. Exceptions are common to the above example as well. At any time along the way, information may be missing, miscommunicated, or misunderstood. This can delay the payment process. While it is common for the payment process to be completed in 60 days or less, it is not uncommon for the clinic to receive payment as long as six months after the treatment date.